Refund Policy

Our policy lasts 7 days. If 7 days have gone by since receipt of your purchase, and you have not contacted us with your complaint, then, unfortunately we will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Creams, powders and oils with packaging seals broken, used soaps cannot be returned.

Additional non-returnable items:

  • Gift cards
  • Promotional Credit
  • Products on Sale
  • Coupon Sales
  • Bulk Orders
  • Gift Hampers
  • Gifts

To complete your return and refund, we require a receipt or proof of purchase and proof of payment.

Refunds (if applicable)

If exchange or refund is requested due to change of heart or wrong selection by you, we will have to bill our handling and shipping costs to you.

We are happy to exchange free of shipping cost if mistake is from our side. However, we cannot accept returns or do refunds on the basis of mistakes or delays caused by shipping agent.  If we are provided with the proof of any misconduct by our shipping agent, then, we can, however, waive off shipping costs on your next order and change your shipping agent.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If, approved, then your refund will be processed, and your bank account (details provided by you) will be applied credited, within 15 days from the date of refund approval.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.  It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ullaasherbals.com .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ullaasherbals.com first with pictures of the items that you are requesting exchange. Once approved, please send your item to: No.38, 13th Main, 9th Cross, 1st stage, 1st Phase, BTM Layout, Bengaluru, KA, 560029, India.

Shipping
To return your product, you should mail your product to: No.38, 13th Main, 9th Cross, 1st stage, 1st Phase, BTM Layout, Bengaluru, KA, 560029, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over INR 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To obtain the current copy of this refund policy of if you have questions or concerns regarding this refund policy then you can reach us by

Phone: +91-9886042221,
Email: support@ullaasherbals.com
The Web: http://www.ullaasherbals.com/refund-policy/

Refund Policy Number: RF01
Revision number: 2017:01
Date: 23/08/2017